Questionnaire Example 1 – Usability for website/app

网站/应用的可用性::

 

Thinking about the website/app, indicate whether you agree or disagree with the following statements:	Strongly Disagree	Disagree	Slightly Disagree	Neutral	Slightly Agree	Agree	Strongly Agree	Not  Applicable
I thought the website/app was easy to use 我认为这个网站/应用程序很容易使用	¨√	¨	¨	¨	¨	¨	¨	¨
I would use the website/app frequently 我会经常使用网站/应用程序	¨	¨√	¨	¨	¨	¨	¨	¨
I found it difficult to keep track of where I was in the website/app 我发现很难跟踪我在网站/应用程序中的位置	¨	¨√	¨	¨	¨	¨	¨	¨
I think most people would learn to use the website/app quickly我认为大多数人会很快学会使用网站/应用程序	¨	¨	¨√	¨	¨	¨	¨	¨
I can get information quickly我能很快得到信息	¨	¨√	¨	¨	¨	¨	¨	¨
The home page’s content makes me want to explore the website/app首页的内容让我想去探索这个网站/app	¨	¨	¨	¨	¨√	¨	¨	¨
The website/app’s content would keep me coming back网站/应用程序的内容会让我不断回访	¨	¨	¨√	¨	¨	¨	¨	¨
The website/app is well-organised 网站/应用程序组织良好	¨	¨	¨	¨	¨	¨√	¨	¨

 

 

 

Questionnaire Example 2 – System Usability Scale (SUS):

系统可用性量表(SUS):

Thinking about the website/app, indicate whether you agree or disagree with the following statements:	Strongly Disagree	Disagree	Slightly Disagree	Neutral	Slightly Agree	Agree	Strongly Agree	Not  Applicable
I think that I would like to use this website/app frequently.我想我会经常使用这个网站/应用程序。	¨√	¨	¨	¨	¨	¨	¨	¨
I found the website/app unnecessarily complex. 我发现网站/应用程序不必要地复杂。	¨	¨	¨	¨√	¨	¨	¨	¨
I thought the website/app was easy to use. 我发现网站/应用程序不必要地复杂。	¨	¨√	¨	¨	¨	¨	¨	¨
I think I would need the support of a technical person to be able to use this website/app. 我想我需要一个技术人员的支持才能使用这个网站/应用程序。	¨	¨	¨	¨√	¨	¨	¨	¨
I found the various functions in this website/app were well-integrated. 我发现这个网站/app的各种功能整合得很好。	¨	¨	¨	¨	¨	¨√	¨	¨
I thought there was too much inconsistency in this website/app. 我认为这个网站/应用程序有太多的不一致。	¨	¨	¨	¨√	¨	¨	¨	¨
I would imagine that most people would learn to use this website/app very quickly. 我想大多数人会很快学会使用这个网站/应用程序。	¨	¨	¨	¨√	¨	¨	¨	¨
I found the website/app very cumbersome to use. 我发现这个网站/应用程序使用起来非常麻烦。	¨	¨	¨	¨	¨√	¨	¨	¨
I felt very confident using the website/app. 使用网站/应用程序时，我感到非常自信。	¨	¨	¨	¨	¨√	¨	¨	¨
I needed to learn a lot of things before I could get going with this website/app. 在我开始使用这个网站/应用程序之前，我需要学习很多东西。	¨	¨	¨	¨√	¨	¨	¨	¨

 

 

Questionnaire Example 3 – Technology Acceptance Model (TAM):

技术接受模型(TAM):

Thinking about the website/app, indicate whether you agree or disagree with the following statements:	Strongly Disagree	Disagree	Slightly Disagree	Neutral	Slightly Agree	Agree	Strongly Agree	Not  Applicable
Using this website/app in my job would enable me to accomplish tasks more quickly.在我的工作中使用这个网站/应用程序可以让我更快地完成任务。	¨	¨	¨√	¨	¨	¨	¨	¨
Using this website/app would improve my job performance. 使用这个网站/应用程序可以提高我的工作表现。	¨	¨	¨	¨√	¨	¨	¨	¨
Using this website/app in my job would increase my productivity. 在我的工作中使用这个网站/应用程序会提高我的工作效率。	¨	¨	¨√	¨	¨	¨	¨	¨
Using this website/app would enhance my effectiveness on the job. 使用这个网站/应用程序可以提高我的工作效率。	¨	¨	¨	¨√	¨	¨	¨	¨
Using this website/app would make it easier to do my job. 使用这个网站/应用程序会更容易做我的工作。	¨	¨	¨	¨	¨√	¨	¨	¨
I would find this website/app useful in my job. 我会发现这个网站/应用程序对我的工作很有用。	¨	¨	¨	¨√	¨	¨	¨	¨
Note: these are focussed on work productivity.

 

 

Other ideas for Questions

关于问题的其他想法

 

Evaluation  (use Likert scales – Strongly Disagree to Strongly agree)

评估(使用李克特量表-强烈不同意到强烈同意)

I enjoyed the way the website/app interacted with it when I clicked the screen

当我点击屏幕时，我喜欢网站/应用程序与它互动的方式

The theme was implemented in a consistent way

主题以一致的方式执行

The theme was very clever

主题很巧妙

I enjoyed this website/app because of the theme

我喜欢这个网站/应用程序，因为主题

This website/app made me laugh

这个网站/应用程序让我笑了

The website/app responded as I expected it to

网站/应用程序的反应如我所料

I kept wanting to use this website/app over and over

我一直想一遍又一遍地使用这个网站/应用程序

I enjoyed the animations in this website/app

我喜欢这个网站/应用程序中的动画

There were times that this website/app surprised me

有几次这个网站/应用程序让我感到惊讶

I thought the graphics looked great.

我认为图像看起来很棒。

It was easy to work out how to use this website/app.

使用这个网站/应用程序很容易。

 

 

Testing (use Likert scales – Strongly Disagree to Strongly agree)

测试(使用李克特量表-非常不同意到非常同意)

There were no errors when I used this website/app

当我使用这个网站/应用程序时没有错误

I found it easy to succeed at this website/app

我发现在这个网站/应用程序上很容易成功

I never found myself being frustrated at this website/app

我从来没有发现自己对这个网站/应用程序感到沮丧

The animations were very smooth

动画非常流畅

The animations added to my enjoyment playing the game

动画增加了我玩游戏的乐趣

 

 

Open-ended questions:

开放式问题:

What did you think were the best aspects of the website/app?

你认为网站/应用程序最好的方面是什么?

Convenience: Excellent websites and applications can provide a convenient user experience. They should be designed with a concise and clear user interface, enabling users to easily complete their tasks, whether it is shopping, learning, entertainment, or other activities.

Practicality: Good websites and applications should be able to meet user needs and provide useful features and information. They should be able to solve practical problems, provide valuable content, and help users work, learn, and live more efficiently.

Personalization: Excellent websites and applications can make personalized recommendations and suggestions based on user preferences and behaviors. By understanding users' preferences and habits, they can customize content for users and provide a better user experience.

Security: Good websites and applications should protect user privacy and personal information, and provide a secure online environment. They should take effective security measures to prevent data leakage, network attacks, and fraudulent behavior, making users feel at ease when using them.

Social interaction: Excellent websites and applications can promote communication and interaction between users. They should provide social functions that allow users to share content, discuss issues, and establish connections with friends, family, and other users.

In summary, a good website or application should excel in terms of convenience, practicality, personalization, security, and social interaction.

 

 

What did you think were the worst aspects of the website/app?

你认为网站/应用程序最糟糕的地方是什么?

Poor user experience: Some websites and applications may be designed to be complex, confusing, or difficult to understand, causing confusion and inconvenience for users to use. Users may encounter issues such as slow page loading, functional failures, and error prompts, which can affect their experience.

Lack of practicality: Some websites and applications may provide features that are too simple or incomplete to meet the actual needs of users. They may lack useful information, tools, or services, making users feel at a loss.

Security vulnerabilities: Some websites and applications may have security vulnerabilities, posing a risk of user personal information leakage. These vulnerabilities may come from insecure user account management, weaknesses in data transmission processes, or a lack of effective protective measures.

Excessive advertising: Some websites and applications may place too many advertisements, affecting users' browsing and usage experience. Excessive pop-up ads, flashing ads, or malicious ads can interfere with user operations and may even pose security risks.

Lack of updates and maintenance: Some websites and applications may lack regular updates and maintenance, leading to performance degradation, functional failure, or incompatibility with new operating systems and devices. This will affect the normal use of users and may lead to the existence of security vulnerabilities.

 

 

 

 

Do you have any other comments about the design of the website/app?

你对网站/app的设计还有什么意见吗?

Simple and easy to use interface: Good design should focus on a concise and clear interface, avoiding too many complex elements and chaotic layout. Users should be able to quickly understand and use websites or applications without spending too much time and effort searching for the required features.

Responsive design: With the popularity of mobile devices, websites and applications should adopt responsive design to adapt to different screen sizes and device types. This way, users can achieve a consistent and high-quality visual and operational experience regardless of whether they use their phones, tablets, or computers.

Consider the needs of different user groups: Different users have different needs and preferences, and good design should take this into account. For example, young people may prefer stylish and concise interfaces, while older people may prefer large fonts and intuitive operating methods. Designers should make corresponding design choices based on the characteristics of the target user group.

Consider accessibility and accessibility: Designers should focus on accessibility and accessibility to ensure that all users can easily use the website or application. This includes providing clear text and icons, considering the visual needs of color blind users, and providing voice assistance functions.

User feedback and continuous improvement: Good design should actively listen to user feedback and suggestions, and continuously improve the website or application. By collecting user feedback and experiences, designers can identify problems, solve bugs, and continuously optimize the user experience, making users feel satisfied and happy.

 

 

 

How did the website/app make you feel?

这个网站/应用程序给你的感觉如何?

User experience: The interface of a website or application is intuitive and easy to use, able to quickly complete required tasks, and has good navigation and layout.

Function and content: Does the website or application provide the functions and content you need to meet the needs of most people.

Performance and stability: The website or application has fast loading speed and stable functionality